Refunds & Cancellation Policy

Apex Gold Algo is a digital product delivered electronically. No physical goods are shipped. License activation occurs immediately or near-immediately after payment. By completing a purchase, you expressly acknowledge that digital delivery commences immediately, you waive any applicable right of withdrawal once delivery has commenced, and all sales are final subject to the limited exceptions below.

A refund may be considered only if ALL of the following conditions are simultaneously met:

• The request is submitted within any explicitly stated refund window (if offered at time of purchase); AND
• The license has not been activated, accessed, installed, or used in any way; AND
• A verified technical issue on our side prevents delivery or access; AND
• The issue cannot be reasonably resolved by our support team.

If any single condition is not met, the refund request will be denied without exception. The Company holds sole and final discretion based on activation logs, access records, and IP data.

Refunds will not be issued under any circumstances including:

• License activation or usage of any kind
• Trading losses or unfavorable outcomes
• Performance not meeting expectations
• Broker-related issues (spreads, slippage, execution)
• VPS issues, latency, or connectivity problems
• User error, misuse, or misunderstanding of the software
• Change of mind after purchase
• Failure to read documentation or policies before purchase
• Suspension or termination due to policy violations
• Renewal charges, including failure to cancel before renewal or deciding not to continue after renewal has processed

Refunds are never issued based on trading performance, profit or loss results, drawdowns, expectations of returns, or claims of underperformance. Apex Gold Algo is software only. Trading involves risk and results are not guaranteed.

Payments via cryptocurrency (including USDT/TRC20) are final and irreversible once confirmed on-chain. By selecting crypto as your payment method, you acknowledge no chargeback or reversal mechanism exists and waive any right to dispute through any financial institution.

Initiating a chargeback without first contacting support is a material breach of this Policy. Filing a chargeback where you have received what was described ("friendly fraud") may constitute fraud under applicable law. We reserve the right to pursue all available legal remedies, including civil claims and referral to relevant authorities. Consequences may include: immediate suspension of access; permanent termination; referral to third-party debt collection agencies; and legal action to recover all losses, fees, chargeback costs, and attorneys' fees. We actively and aggressively contest all chargebacks using transaction records, delivery and access logs, license activation data, IP records, and documented acceptance of these policies. By purchasing, you authorize the Company to present all such evidence to your bank, card issuer, or payment processor.

Cancellation stops future charges only. It does not entitle you to a refund for any current or past billing period. You are solely responsible for canceling before the renewal date. Access remains active until the scheduled license expiry date.

Before filing any dispute with a payment processor, financial institution, or court, you agree to contact us at support@apexgoldalgo.com and allow at least 7 business days for us to resolve the concern. Failure to do so is a breach of this Policy.