Last Updated: January 02, 2026

This Refunds & Cancellation Policy (“Policy”) governs all purchases of Apex Gold Algo and forms part of our Terms & Conditions. The Apex Gold Algo website and software are operated by Apex Platforms Inc., a Delaware corporation (“Company,” “we,” “us,” or “our”). “Apex Gold Algo” is our operating brand name.

By purchasing, accessing, or using the Service, you acknowledge that you have read, understood, and agreed to this Policy.

1. Digital Product Notice

Apex Gold Algo is a digital software product delivered electronically.

• No physical goods are shipped.

• Access is provided digitally.

• License activation may occur shortly after payment.

By completing a purchase, you expressly acknowledge that delivery of digital content begins immediately (or near-immediately) and that you may lose any right to a refund once access is provided, to the maximum extent permitted by applicable law.

2. General Refund Policy

Because Apex Gold Algo is a digital product with immediate or near-immediate access and licensing controls, all sales are final unless explicitly stated otherwise in this Policy or required by applicable law.

Refunds are not offered by default and are granted only in the very limited circumstances described below.

3. Eligibility for Refund Consideration (Limited Exception)

A refund request may be considered only if all of the following conditions are met:

1. The request is submitted within any explicitly stated refund window (if offered at the time of purchase), and

3. The license has not been activated, accessed, installed, or used in any way, and

5. A verified technical issue on our side prevents delivery or access, and

7. The issue cannot be reasonably resolved by our support team.

If any of the above conditions are not met, the refund request will be denied.

4. Non-Refundable Situations

Refunds will not be issued under any circumstances including, but not limited to:

• License activation or usage of any kind

• Software access, installation, or execution

• Trading losses or unfavorable trade outcomes

• Performance not meeting expectations

• Market conditions, volatility, or price movement

• Incorrect configuration or parameter selection

• Broker-related issues (spreads, slippage, execution, restrictions, symbol specifications)

• VPS issues, latency, connectivity problems, or outages

• User error, misuse, or misunderstanding of the software

• Incompatibility with a broker, account type, platform environment, or jurisdiction

• Change of mind after purchase

• Lack of trading, technical, or platform experience

• Failure to read documentation, setup guides, or policies

• Violation of the Terms & Conditions or other policies

• Suspension or termination due to misuse or policy violations

• Payment disputes or chargebacks

• Renewal charges, including situations where the customer did not cancel before the subscription renewal date, forgot to cancel, or no longer wishes to continue after the renewal has processed

5. No Performance-Based Refunds

Refunds are never issued based on:

• trading performance;

• profit or loss results;

• drawdowns or losing trades;

• expectations of returns or consistency;

• claims of underperformance.

Apex Gold Algo is software only. Trading involves risk and results are not guaranteed. Performance outcomes do not constitute grounds for a refund.

6. Payment Methods & Chargebacks / Disputes

6.1 Cryptocurrency Payments

Payments made via cryptocurrency (including USDT/TRC20) are final and irreversible once confirmed on the blockchain. Crypto payments are not eligible for refunds under any circumstances, except where required by applicable law.

6.2 Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute instead of contacting support may result in:

• temporary suspension of access while the dispute is reviewed; and/or

• termination of access in cases of fraud, abuse, or policy violations.

We reserve the right to contest chargebacks using transaction records, delivery/access logs, license activation data, IP logs (where available), and acceptance of our policies.

7. Cancellation Policy

Cancellation applies only to future billing, where applicable.

• Canceling a subscription stops future charges only.

• Cancellation does not entitle the user to a refund for the current or any past billing period.

• Users are responsible for canceling prior to the renewal date if they do not wish to continue. Renewals that have already processed are not refundable due to failure to cancel, forgetting to cancel, or deciding not to continue after renewal.

• Access remains active until the scheduled license expiry date for the current paid period.

Cancellation instructions are provided via the payment provider, customer portal (if available), or through support.

8. License Expiry & Account Termination

• Licenses automatically expire based on the subscription period associated with the purchase.

• License expiration is a normal part of service operation and is not refundable.

We reserve the right to suspend or terminate access without refund in cases of:

• abuse or misuse of the software;

• license sharing or unauthorized access;

• fraud or attempted fraud;

• chargebacks or payment disputes;

• violations of our Terms or policies.

Termination does not entitle the user to any refund.

9. Policy Changes

We may update this Policy at any time. Changes take effect upon publication. Continued use of the Service constitutes acceptance of the revised Policy.

10. Contact Information

For billing, cancellation, or policy inquiries, contact:

Email: support@apexgoldalgo.com

Operator / Legal Entity: Apex Platforms Inc. (Delaware, USA)

Operating Brand: Apex Gold Algo

Website: https://www.apexgoldalgo.com