Last Updated: January 02, 2025

This Refunds & Cancellation Policy governs all purchases of Apex Gold Algo and forms part of our Terms and Conditions. By purchasing, accessing, or using the software, you acknowledge that you have read, understood, and agreed to this policy.

1. Digital Product Notice

Apex Gold Algo is a digital software product delivered electronically.

• No physical goods are shipped

• Access is provided digitally

• License activation may occur immediately after payment

By completing a purchase, you expressly acknowledge that delivery of digital content begins immediately and that you waive any right to a refund once access is provided.

2. General Refund Policy

Because Apex Gold Algo is a digital product with immediate or near-immediate access, all sales are final unless explicitly stated otherwise in this policy.

Refunds are not offered by default and are granted only in the very limited circumstances described below.

3. Eligibility for Refund Consideration (Limited Exception)

A refund request may be considered only if all of the following conditions are met:

• The request is submitted within any explicitly stated refund window (if offered at the time of purchase), and

• The license has not been activated, accessed, installed, or used in any way, and

• A verified technical issue on our side prevents delivery or access, and

• The issue cannot be reasonably resolved by our support team

If any of the above conditions are not met, the refund request will be denied.

4. Non-Refundable Situations

Refunds will not be issued under any circumstances including, but not limited to:

• License activation or usage of any kind

• Software access, installation, or execution

• Trading losses or unfavorable trade outcomes

• Performance not meeting expectations

• Market conditions, volatility, or price movement

• Incorrect configuration or parameter selection

• Broker-related issues (spreads, slippage, execution, restrictions)

• VPS issues, latency, connectivity problems, or outages

• User error, misuse, or misunderstanding of the software

• Incompatibility with a broker, account type, or jurisdiction

• Change of mind after purchase

• Lack of trading, technical, or platform experience

• Failure to read documentation, setup guides, or policies

• Violation of the Terms and Conditions or other policies

• Suspension or termination due to misuse or policy violations

• Payment disputes or chargebacks

• Renewal charges, including situations where the customer did not cancel before the subscription renewal date, forgot to cancel, or no longer wishes to continue after the renewal has processed

5. No Performance-Based Refunds

Refunds are never issued based on:

• Trading performance

• Profit or loss results

• Drawdowns or losing trades

• Expectations of returns or consistency

• Claims of underperformance

Apex Gold Algo is a software tool only. Trading involves risk, and results are not guaranteed. Performance outcomes do not constitute grounds for a refund.

6. Payment Methods & Chargebacks

Payments made via cryptocurrency (including USDT/TRC20) are final and irreversible once confirmed on the blockchain. Crypto payments are not eligible for refunds under any circumstances.

Initiating a chargeback or payment dispute instead of contacting support may result in:

• Immediate suspension or termination of access

• Permanent license revocation

• Loss of eligibility for future services

We reserve the right to contest chargebacks using transaction records, access logs, license activation data, IP logs, and acceptance of our policies.

7. Cancellation Policy

Cancellation applies only to future billing, where applicable.

• Cancelling a subscription stops future charges only

• Cancellation does not entitle the user to a refund for the current or any past billing period

• Users are responsible for cancelling prior to the renewal date if they do not wish to continue. Renewals that have already processed are not refundable due to failure to cancel, forgetting to cancel, or deciding not to continue after renewal.

• Access remains active until the scheduled license expiry date

• Instructions for cancellation will be provided via the payment provider or through support

8. License Expiry & Account Termination

• Licenses automatically expire based on the original subscription start date

• License expiration is a normal part of service operation and is not refundable

We reserve the right to suspend or terminate access without refund in cases of:

• Abuse or misuse of the software

• License sharing or unauthorized access

• Fraud or attempted fraud

• Chargebacks or payment disputes

• Violations of our Terms or policies

Termination does not entitle the user to any refund.

9. Policy Changes

We may update this Refunds & Cancellation Policy at any time.

Changes take effect immediately upon publication. Continued use of the software constitutes acceptance of the revised policy.

10. Contact Information

For billing or cancellation inquiries, contact:

Email: support@apexgoldalgo.com