Last Updated: January 02, 2026

This Refunds & Cancellation Policy (“Policy”) governs all purchases of Apex Gold Algo and forms part of our Terms & Conditions. The Apex Gold Algo website and software are operated by Apex Platforms Inc., a Delaware corporation (“Company,” “we,” “us,” or “our”). “Apex Gold Algo” is our operating brand name.

By purchasing, accessing, or using the Service, you acknowledge that you have read, understood, and agreed to this Policy.

1. Digital Product Notice

Apex Gold Algo is a digital software product delivered electronically.

• No physical goods are shipped.

• Access is provided digitally.

• License activation may occur shortly after payment.

By completing a purchase, you expressly acknowledge that delivery of digital content begins immediately (or near-immediately) and that you may lose any right to a refund once access is provided, to the maximum extent permitted by applicable law.

2. General Refund Policy

Because Apex Gold Algo is a digital product with immediate or near-immediate access and licensing controls, all sales are final unless explicitly stated otherwise in this Policy or required by applicable law.

Refunds are not offered by default and are granted only in the very limited circumstances described below.

3. Eligibility for Refund Consideration (Limited Exception)

A refund request may be considered only if all of the following conditions are met:

1. The request is submitted within any explicitly stated refund window (if offered at the time of purchase), and

3. The license has not been activated, accessed, installed, or used in any way, and

5. A verified technical issue on our side prevents delivery or access, and

7. The issue cannot be reasonably resolved by our support team.

If any of the above conditions are not met, the refund request will be denied.

4. Non-Refundable Situations

Refunds will not be issued under any circumstances including, but not limited to:

• License activation or usage of any kind

• Software access, installation, or execution

• Trading losses or unfavorable trade outcomes

• Performance not meeting expectations

• Market conditions, volatility, or price movement

• Incorrect configuration or parameter selection

• Broker-related issues (spreads, slippage, execution, restrictions, symbol specifications)

• VPS issues, latency, connectivity problems, or outages

• User error, misuse, or misunderstanding of the software

• Incompatibility with a broker, account type, platform environment, or jurisdiction

• Change of mind after purchase

• Lack of trading, technical, or platform experience

• Failure to read documentation, setup guides, or policies

• Violation of the Terms & Conditions or other policies

• Suspension or termination due to misuse or policy violations

• Payment disputes or chargebacks

• Renewal charges, including situations where the customer did not cancel before the subscription renewal date, forgot to cancel, or no longer wishes to continue after the renewal has processed

5. No Performance-Based Refunds

Refunds are never issued based on:

• trading performance;

• profit or loss results;

• drawdowns or losing trades;

• expectations of returns or consistency;

• claims of underperformance.

Apex Gold Algo is software only. Trading involves risk and results are not guaranteed. Performance outcomes do not constitute grounds for a refund.

6. Payment Methods & Chargebacks / Disputes

6.1 Cryptocurrency Payments

Payments made via cryptocurrency (including USDT/TRC20) are final and irreversible once confirmed on the blockchain. Crypto payments are not eligible for refunds under any circumstances, except where required by applicable law.

6.2 Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute instead of contacting support may result in:

• temporary suspension of access while the dispute is reviewed; and/or

• termination of access in cases of fraud, abuse, or policy violations.

We reserve the right to contest chargebacks using transaction records, delivery/access logs, license activation data, IP logs (where available), and acceptance of our policies.

7. Cancellation Policy

Cancellation applies only to future billing, where applicable.

• Canceling a subscription stops future charges only.

• Cancellation does not entitle the user to a refund for the current or any past billing period.

• Users are responsible for canceling prior to the renewal date if they do not wish to continue. Renewals that have already processed are not refundable due to failure to cancel, forgetting to cancel, or deciding not to continue after renewal.

• Access remains active until the scheduled license expiry date for the current paid period.

Cancellation instructions are provided via the payment provider, customer portal (if available), or through support.

8. License Expiry & Account Termination

• Licenses automatically expire based on the subscription period associated with the purchase.

• License expiration is a normal part of service operation and is not refundable.

We reserve the right to suspend or terminate access without refund in cases of:

• abuse or misuse of the software;

• license sharing or unauthorized access;

• fraud or attempted fraud;

• chargebacks or payment disputes;

• violations of our Terms or policies.

Termination does not entitle the user to any refund.

9. Policy Changes

We may update this Policy at any time. Changes take effect upon publication. Continued use of the Service constitutes acceptance of the revised Policy.

10. Contact Information

For billing, cancellation, or policy inquiries, contact:

Email: support@apexgoldalgo.com

Operator / Legal Entity: Apex Platforms Inc. (Delaware, USA)

Operating Brand: Apex Gold Algo

Website: https://www.apexgoldalgo.com

Last Updated: January 02, 2026

This General Disclaimer & Risk Disclosure applies to all users of Apex Gold Algo and governs the use of its website, software, documentation, and related materials (collectively, the “Service”).

This website and the Apex Gold Algo software are operated by Apex Platforms Inc., a Delaware corporation (“Company,” “we,” “us,” or “our”). “Apex Gold Algo” is our operating brand name.

By accessing, purchasing, installing, or using Apex Gold Algo, you acknowledge that you have read, understood, and agreed to the terms below.

1. Software-Only Nature of the Product

Apex Gold Algo is a digital software product, specifically a MetaTrader 5 Expert Advisor (EA).

The software:

• is licensed, not sold;

• is delivered electronically;

• operates only when installed and enabled by the user;

• executes predefined, rule-based logic based on user-configured settings;

• runs locally on the user’s MetaTrader 5 platform (e.g., computer or VPS).

Apex Gold Algo does not:

• act as a broker or dealer;

• provide trading services or managed accounts;

• control or access user funds, custody assets, or access withdrawals;

• act as an investment product or pooled investment;

• act as a signal service or provide discretionary trading;

• act as a financial advisor or fiduciary.

All trading activity occurs solely under the user’s control through the user’s own trading account and platform configuration.

2. No Financial, Investment, or Legal Advice

Nothing provided by Apex Gold Algo — including software functionality, documentation, examples, configuration guidance, messages, support responses, marketing materials, or communications — constitutes:

• financial advice;

• investment advice;

• trading advice;

• legal advice;

• tax advice;

• a recommendation to buy, sell, or hold any financial instrument.

No advisory, fiduciary, or professional relationship is created by your use of the Service. All decisions related to trading and risk management are made solely by you.

3. Configuration Guidance and Example Settings

Any setup instructions, parameter explanations, or example values (including lot sizes or risk-related inputs) are provided solely for technical illustration and educational purposes.

Such information:

• is not personalized;

• does not consider your financial situation;

• does not consider your objectives or risk tolerance;

• does not guarantee results;

• should not be interpreted as advice, signals, or recommendations.

You are solely responsible for selecting, modifying, testing, and applying all settings used on your account.

4. Trading Risk Disclosure

Trading financial instruments involves substantial risk and may result in partial or total loss of capital. You should only trade with funds you can afford to lose.

There is no guarantee that any trading strategy, automated or manual, will be profitable, and outcomes may vary significantly.

5. No Performance Guarantees

Apex Gold Algo makes no representations or guarantees regarding:

• profitability;

• performance;

• win rates;

• drawdowns;

• risk levels;

• income generation;

• consistency of results.

Past performance, backtests, simulations, or examples — if shown anywhere — do not guarantee future results.

6. Market, Execution, and Broker Risks

Trading outcomes may be affected by factors beyond the control of Apex Gold Algo, including but not limited to:

• market volatility and sudden price movements;

• liquidity conditions;

• spread widening;

• slippage;

• order execution delays;

• broker-specific execution rules and limitations;

• differences between demo and live environments;

• broker quality, pricing, and execution standards.

Broker conditions vary and can materially affect results.

7. Technical and Infrastructure Risks

Operation of the software may be affected by technical limitations or failures, including:

• internet connectivity issues;

• VPS downtime or latency;

• power failures;

• operating system errors;

• platform crashes;

• broker server outages;

• software or platform incompatibilities;

• MetaTrader 5 updates or changes.

Such issues may result in delayed execution, missed trades, canceled orders, or unexpected behavior. Apex Gold Algo is not responsible for losses caused by technical failures or third-party outages.

8. User Responsibility and Assumption of Risk

By using Apex Gold Algo, you acknowledge and agree that:

• you are fully responsible for your trading decisions and account activity;

• you control whether, when, and how the software is used;

• you are responsible for account configuration and all risk settings;

• you are responsible for compliance with local laws and regulations;

• you accept all risks associated with trading and the use of automated software;

• you assume full responsibility for outcomes.

Use of the software is entirely at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law:

• the Company shall not be liable for trading losses;

• the Company shall not be liable for indirect, incidental, special, or consequential damages;

• the Company shall not be liable for loss of profits, revenue, or data;

• the Company shall not be liable for service interruptions, platform outages, broker issues, or technical failures.

If liability is nevertheless imposed, the Company’s total liability shall not exceed the amount paid by you for the Service during the 30 days immediately preceding the event giving rise to the claim.

10. Acceptance of Disclaimer

By purchasing, downloading, installing, or using Apex Gold Algo, you confirm that:

• you have read and understood this General Disclaimer & Risk Disclosure;

• you accept all risks associated with use of the software;

• you agree that no guarantees or promises have been made;

• you waive claims related to performance or outcomes to the maximum extent permitted by law.

If you do not agree, you must not use the software.

11. Contact Information

For questions related to this disclaimer:

Email: support@apexgoldalgo.com

Operator / Legal Entity: Apex Platforms Inc. (Delaware, USA)

Operating Brand: Apex Gold Algo

Website: https://www.apexgoldalgo.com

Last Updated: January 02, 2026

This Privacy Policy explains how Apex Platforms Inc., a Delaware corporation (“Company,” “we,” “us,” or “our”), collects, uses, stores, and protects personal information when you access or use the Apex Gold Algo website, software, or related services (“Service”). “Apex Gold Algo” is our operating brand name.

By using the Service, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• visitors to our website;

• users who purchase or use Apex Gold Algo;

• communications sent to or from us;

• data collected through our website, software, support channels, or payment systems.

This policy applies only to information collected by us and through our service providers acting on our behalf.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

• email address

• name (if provided)

• support messages or inquiries

• account-related communications

• license/activation information, such as your MetaTrader 5 trading account number used for license binding

We do not request or require your trading account password.

B. Technical and Usage Information

• IP address

• device and browser information

• access timestamps

• website pages viewed and referrer information (where available)

• license or activation data

• basic usage and diagnostic data related to software access and troubleshooting (e.g., error logs you choose to send)

C. Payment Information

Payments are processed by third-party payment processors (such as Stripe). We do not store or have access to full payment card details.

We may receive limited payment-related metadata such as:

• payment confirmation status

• transaction identifiers

• billing email

• payment method type (e.g., card brand) and limited identifiers (such as last four digits, where provided)

3. How We Use Your Information

We use collected information only for legitimate business purposes, including:

• providing and maintaining access to the Service

• managing licenses and activations

• processing payments, renewals, cancellations, and refunds (where applicable)

• communicating with users about service and account-related matters

• responding to support requests

• preventing fraud, abuse, and unauthorized use

• enforcing our Terms and policies

• improving system reliability, functionality, and security

• complying with legal obligations

We do not sell personal data.

4. Legal Basis for Processing (General Notice)

Depending on your jurisdiction, we process personal data based on one or more of the following:

• performance of a contract (providing software access)

• legitimate business interests (fraud prevention, service security, and operational needs)

• user consent (where applicable, such as optional cookies)

• compliance with legal obligations

5. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

• enable core website functionality

• maintain session stability

• improve user experience

• analyze traffic and usage patterns

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

If you use third-party analytics or advertising tools (such as pixels), those services may collect information according to their own policies.

6. Third-Party Service Providers

We may share limited data with trusted third-party providers strictly for operational purposes, including:

• payment processors (e.g., Stripe)

• email delivery and support providers

• hosting and infrastructure providers

• security and analytics tools

These providers process data only as necessary to perform services for us and are not permitted to use it for their own independent purposes, except as required to provide their services or comply with law.

7. Data Retention

We retain personal data only for as long as necessary to:

• provide the Service

• maintain account and transaction records

• comply with legal or regulatory obligations

• resolve disputes

• enforce agreements

When data is no longer required, it is deleted or anonymized where reasonably possible.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• request access to your personal data

• request correction of inaccurate information

• request deletion of your data

• object to or restrict certain processing

• withdraw consent where applicable

Requests can be submitted by contacting us at the email below. We may need to verify your identity before processing certain requests.

10. International Users

If you access the Service from outside the United States, you acknowledge that your information may be transferred to and processed in jurisdictions with different data protection laws than your own, including the United States and other locations where our service providers operate.

11. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page and the “Last Updated” date is revised. Continued use of the Service after updates constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related questions or requests, please contact:

Email: support@apexgoldalgo.com

Operator / Legal Entity: Apex Platforms Inc. (Delaware, USA)

Operating Brand: Apex Gold Algo

Website: https://www.apexgoldalgo.com

Last Updated: January 02, 2026

This Meta Ads Disclaimer & Disclosure (“Disclosure”) applies to advertisements and promotional content published by Apex Platforms Inc. (Delaware, USA) (“Company,” “we,” “us,” “our”) under the operating brand Apex Gold Algo (“Apex Gold Algo”). This Disclosure applies to all marketing communications delivered through Meta platforms including Facebook and Instagram (collectively, “Meta”).

By clicking our ads, visiting our website, communicating with us, or purchasing our software, you acknowledge and agree to this Disclosure.

1) Software-Only Product (No Financial Services)

Apex Gold Algo is a digital software product (a MetaTrader 5 Expert Advisor). We provide software tools only.

We do not:

• provide financial, investment, legal, or tax advice;

• act as a broker, dealer, investment adviser, or account manager;

• manage customer funds or have custody of assets;

• provide managed accounts, profit-sharing, or “done-for-you” trading services.

Users run the software on their own trading accounts and remain fully responsible for all configuration choices and outcomes.

2) No Guarantees; No Promises; No “Typical Results”

We do not guarantee profits, performance, or outcomes. Any statements about the software’s features, automation, or functionality are not guarantees of results.

• Trading involves risk and losses can occur.

• Past performance (if referenced) does not guarantee future results.

• No advertisement should be interpreted as a promise of earnings, returns, or specific performance.

3) Examples, Demonstrations, and Illustrations

Any examples shown in ads or related content (including charts, visuals, screenshots, or platform images) are provided for illustration and informational purposes only and may reflect:

• demonstration environments,

• specific configurations,

• specific broker conditions,

• specific time periods,

• or other factors that are not representative of all users.

Results vary significantly depending on market conditions, broker execution, spreads/slippage, VPS stability, and user risk settings.

4) Testimonials and User Statements

If testimonials or user feedback are shown, they reflect the individual user’s experience and are not a guarantee that others will achieve similar outcomes. Testimonials do not constitute financial advice or performance promises.

5) Risk Disclosure (Trading and Technical)

Trading carries substantial risk and may result in partial or total loss. Performance can be impacted by factors outside our control, including:

• market volatility;

• broker execution quality, spreads, slippage, commissions, and symbol specifications;

• VPS/device stability, internet connectivity, and MetaTrader 5 platform updates;

• user configuration choices (lot size, risk settings, filters, and other parameters).

You are responsible for monitoring your account and managing risk.

6) Third-Party Platforms

Meta is a third-party platform. The Company is not responsible for:

• ad delivery decisions or ad disapprovals made by Meta;

• outages or technical issues on Meta platforms;

• third-party comments or user-generated content.

Use of Meta platforms is subject to Meta’s own terms and policies.

7) Geographic and Regulatory Notice

Availability of the Service may vary by jurisdiction. You are responsible for complying with all local laws and regulations applicable to your use of the software and participation in trading activities.

8) Billing, Subscriptions, and Customer Support

Apex Gold Algo is sold as a subscription-based software license. Billing terms, cancellations, and refunds (if any) are governed by our published policies on our website.

For support inquiries, contact: support@apexgoldalgo.com.

9) Contact and Company Information

Operating brand: Apex Gold Algo

Legal entity/operator: Apex Platforms Inc. (Delaware, USA)

Website: https://www.apexgoldalgo.com

Support: support@apexgoldalgo.com