Support

For all support requests, setup questions, billing questions, and license issues, contact us here:

• Email: support@apexgoldalgo.com

• Support hours: Monday–Friday, 9:00 AM–7:00 PM (New York time / Eastern Time)

• Typical response time: within 24–48 business hours

Billing & Subscription Help

If you are contacting us about a charge, please include:

• the email used at checkout

• the date and amount charged

• the last 4 digits of the card (if applicable)

• a screenshot of the statement descriptor (if available)

License & Activation

If you need license activation or troubleshooting, please include:

• Registered Full Name and Email Address

• your MT5 trading account number (do not send passwords)

• a screenshot of the Experts/Journal tab showing the message/error

Disputes

If you believe a charge is incorrect, contact us first so we can assist. Filing a chargeback can delay resolution and may result in temporary access restrictions while the dispute is reviewed.

Company Information

Operating name: Apex Gold Algo

Legal entity: Apex Platforms Inc. (Delaware, USA)

Website: https://www.apexgoldalgo.com